Overview of the IT services offered by Visioline

This service catalog describes our main activities and services offered.

If you cannot find the required IT services in the list, please contact our sales representative or client administrator and we will find a solution!

The following service catalog is not constantly updated; however, it provides sufficient overview.

  • Data storage and backup copies
    Shared disc resource
    Disc resource with external access
    Backup copy setup
    Restoration from a backup copy
    Provision of disc space
    Copy on a tape device (robot)
  • Upgrade of a computer workstation
    Provision of replacement hardware
    Diagnostics and repair of computer hardware
    Warranty handling
    Accessory installation (ID-card, scanner)
    Accessory repair (printer, etc.)
    Hardware utilization
    Installation of hardware for a new workstation
  • E-mails, calendar and shared software
    Document sharing
    Document register
    Administration of e-mail lists
    Routing and copies of e-mails
    Exchange administration
    Internet disc (W:)
    Intranet
    Office 365 administration
    Setup of vacation messages
    Spam filtering
    SharePoint team collaboration software
    Freeware mail server
    Installation of chat software (Skype, Lync, etc.)
    Virtual server
    Shared calendar and shared contacts
  • Printing and scanning
    Printer setup (distribution and connection)
    Toner ordering (including refill)
    Network scanning (e-mail and shared folder)
    Management of printer permissions and printer load balancing
    Print on demand
  • Security and safety
    Secure destruction of data media
    Data encryption
    Setup of group policies
    Management of antivirus software (Manager Antivirus)
    Antispyware and antivirus
    Central logging system
    Adding updates and patching
    Network security services
    Analysis of monitoring and scanning results
    Response to security incidents
    Monitoring of the Internet usage
  • IT acquisition and sales
    Preparation of price inquiry
    Preparation of quotation
    Sending price inquiries
    Assessment of quotations
    Preparation and award of contracts
    Update of IT contracts
    Quality control of services
  • IT management and consulting
    Development plan
    Accounting
    Audit
    Disaster Recovery Plan
    Documentation
    Strategy
    Backup and recovery plan
    Budget
    Design of special solutions
    Integration of IT solutions (including programming)
    Security policy
    Business Continuity Plan
    Project management
    Client representation
    Identification and monitoring of business requirements
    Recommendations on acquisition of hardware and software
    IT policy
    Integration of business software
  • User accounts and access rights
    Creation/modification/deletion of user accounts
    User rights setup
    Administration of access rights
    Control of access rights
  • User support and training
    Self-service
    User support during non-business hours
    On-site support (at client’s location)
    Remote administration
    Helpdesk services for purchase (for business clients)
    Knowledge base (questions-answers for a client)
    Phone consulting
    New employee training
    Support services for Windows and Mac users
    Case studies (examples of solutions used)
  • Servers and data
    Database hosting and administration
    Linux Server administration
    NAS (Network Area Storage) services
    Private cloud solution
    Business software hosting and administration
    Work on server hardware
    Server upgrading
    Server disc (shared storage)
    Monitoring of servers and services
    UPS (uninterruptible power supply) services
    Backup and data volume
    Virtual Server
    Windows Server administration
  • Networks and connecting to networks
    Active network scanning
    Internet connection setup
    Management of IP addresses
    Centrally-managed WiFi network
    Router and firewall setup
    Proxy Server
    Network routing of services (routing of ports)
    Wired network (LAN)
    Wireless network (WiFi)
    Connecting to the Internet
    Virtual Private Network (VPN)
    Network diagnostics
    Network design
    Network wiring
    Network device diagnostics
    Network mapping
    Network security
    Network interconnection
  • Software, office software and business software
    Provision of infrastructure for business software (BellaVita, Fidelio, Navision, Micros)
    Licensing (Microsoft, Adobe, etc.)
    Office software (Microsoft Office, LibreOffice)
    Cloud software (ownCloud, OTRS, mySeat)
    Application software (CutePdf, FTP client, etc.)
    Consulting on economy software
    Setup of access software
    Offers on business software (financial software, POS software, warehouse software)
  • Mobile phones and other smart devices
    Providing access to documents
    Setup of e-mails
    Access to remote desktop
    Access to team collaboration software (shared contacts, calendars)
    Configuration of accessories (printers, projectors, etc.)
    Backup setup
    VPN setup
    Configuration of CCTV systems
    Setup of shared resources (contacts, calendars)
  • Multimedia and presentation equipment
    Document camera
    IP television
    Multimedia projector
    Computer sound
    Information stand administration
    Smartboards
    Videoconferencing
  • Software development
    Maintenance
    Implementation
    Consulting
    Requirement analysis and specification
    Programming
    Software design
    Testing
  • Guarding and access
    Setup of access control software
    Replacement of access control system hardware
    Installation and setup of door card software
    Creation of security guard workstation
    Adding video cameras
    Installation of video recording equipment
    Internet access to CCTV system
    Drawing up of a CCTV project
  • Web development and hosting
    Linking design with content management software
    Information system hosting (IS hosting)
    Hosting of application selected by a client (installation, setup)
    Platform Testing
    Content management software (CMS)
    Web design
    Web design brief preparation
    Creation of web forms
    Web hosting
    Repair of web applications
    Software as a service (SaaS)
    Web content administration (text and pictures)
    Web programming on demand

If you couldn’t find the required IT services in the list, please contact our sales representative or client administrator. Thank you!